Priority Check-in - NEW!


To assist you with making your admission as smooth as possible, we now have a Priority Check-in System! The perks of priority check-in include the following:

  • Will ensure your pet gets settled into its kennel/suite immediately on arrival.
  • Avoid up to 30 minute waits! This faster check-in will save you time and have you getting to your holiday destination sooner!
  • Bonus treat on arrival for your special loved one.

IMPORTANT- Any non priority check-ins can expect up to a 30 minute wait (especially just over peak holiday periods). So we strongly encourage you to opt for priority check-in to avoid dissapointment. 


To Opt in to Priority Check-in, here is the list of things you must do:

  • VACCINATIONS! - Confirm your pet's vaccination status by submitting a copy of their vaccination certificate at least 48 hours prior to arrival (Maraboon Vet Surgery clients are exempt as we can access these records).  You will have received emails and text message from us if we do not have these records in our system.  All vaccine certificates from other vets can be uploaded on the customer portal also (see instructions HERE).
  • SIGN YOUR CONTRACT AHEAD OF TIME- Sign your contract in the customer portal 48 hours prior to arrival (see instructions HERE).
  • PRE-PAYMENT - Please have your invoice fully paid at least 48 hours prior to arrival. This can be paid via the customer PORTAL (see instructions HERE). or via Direct Debit (Direct Debit requires payment a minimum of 3 days before arrival to allow time for processing).
  • Email us the Priority Check-in form (See below) with detailed instructions of the following:
    • SPECIAL DIETS - Provide all your pet's special diet requirements with CLEAR INSTRUCTIONS 
    • MEDICATIONS - Provide us with a list of ALL your pet's medications with CLEAR INSTRUCTIONS 
    • PERSONAL ITEMS - Please provide us with a list of your pet's personal items that you will be bringing
      • **Note: We prefer you to not bring any personal items with you, as we take no responsibility if they get lost or damaged, however if you insist on bringing something, please do not bring any more than 2 items. We will not except any personal items over Peak Periods.**
    • Agree to the terms and conditions in the form 
    • Email to

Click HERE to view the Priority Check-in Form